Frequently Asked Questions
Q: Are you bonded and insured? Vapour Clean is a registered company that is fully insured for your protection while our teams are cleaning your home. We are bonded and carry both general liability insurance and WSIB.
Q: I am interested in hiring you for recurring cleaning. Do I need to sign a contract? No, we would prefer to earn your continued patronage based on our ability to meet your house cleaning service needs rather than on a contractual relationship.
Q: Are you pet-friendly? Yes, we are. All our house cleaning professionals feel comfortable being around furry companions. All cleaning products used by Vapour Clean are completely safe for pets!
Q: Do I need to supply my vacuum or cleaning supplies? No. You are not required to provide any supplies, cleaning products, or a vacuum. Each Vapour Clean team member is equipped with professional-grade tools, eco-friendly cleaning products, and Dyson canister vacuums. We also provide 2-step stools and extended dusters for those hard-to-reach corners.
Q: I am interested in adding dry vapour sanitizing to my recurring cleaning. Where is it used, is it safe, and does it leave any residues or odours? Our licensed dry vapour machine operators with over 12 years of experience use it inside your kitchen and bathrooms on hard surfaces only. It will never be used on heat-sensitive surfaces such as marble, wood cabinets, hardwood flooring, or thin plastics. Dry vapour sanitizing is completely non-toxic and eco-friendly. Only clean filtered water is used in our machines, leaving no residues or odours at all.
Q: I have delicate surfaces in my home, like quartz, hardwood floors, and stainless steel appliances. How do you handle these? With over 12 years of experience, you can be sure that we are very knowledgeable about these surfaces and bring the appropriate cleaning agents. At the time of booking, you are always asked if you have any of these special surfaces so our teams are aware before they arrive at your home.
Q: Does someone have to be home while the cleaning is taking place? You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all. Our recurring cleaning pros are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
Q: Will I always have the same cleaning team cleaning my home? We know that you want to be familiar with who is in your home, so yes we will do our best to assign you to the same cleaning team. Changes are sometimes required to accommodate staffing changes such as when an employee has taken a vacation or calls in. Although certain staff may change from time to time, we maintain a high-quality service with consistency in our cleaning methods.
Q: I see that you offer full house cleaning packages. Can I request a custom cleaning for only certain areas of my home? If you are looking to book something right away, you can use our online booking platform here. We have three different house cleaning packages to choose from. If you are looking for something a little more customized, or our online platform doesn’t have what you need, please feel free to contact our team.
Q: Is there anything that Vapour Clean does not offer? We do not offer move in/out cleaning including student rental properties, post renovation/construction cleaning, heavy grease removal, black mold removal, well water stain removal, heavy soap scum/hard water scale buildup removal unless discussed with office prior to booking (additional charge), full wall washing, outdoor spaces/garages, chandelier cleaning, laundry, bedsheet changing, dishes, garbage removal, or any task that poses a health and safety concern to our staff. Before booking please make sure to read about our policies in our terms & conditions here.
Still have questions about our professional house cleaning services? Please call our office at 1-888-310-1232 or email us at firstname.lastname@example.org so our team can answer them.