Got Questions? We Have Answers!

Q: How long have you been in business? Vapour Clean was founded in Guelph in 2011 and proudly celebrates 15 years in business.

Q: Are you a large corporate cleaning company or a smaller, boutique-style business? Vapour Clean is a boutique cleaning service with a small, dedicated teams. Keeping our teams small lets us focus on each client and deliver personalized, high-quality cleaning. Many of our clients have been with us since day one, and we pride ourselves on being reliable, professional, and trustworthy. Staying boutique-sized ensures consistent attention to detail and care that larger companies often can’t match.

Q: What are your service areas? Our first location serves Guelph and surrounding Puslinch area. Our second location serves Hamilton and Burlington, ON. Our third location serves the full Niagara Region which includes, Grimsby, West Lincoln/Smithville, Vineland, Jordon Station,  North St Catharines, Niagara-On-The-Lake, Pelham/Fonthill, and Welland. Pricing is consistent within all service locations.

Q: Are you bonded and insured? Vapour Clean is a registered and fully insured business, ensuring your protection while our team deep cleans your home. Every team member carries general liability insurance and has undergone a thorough background check.

Q: Are you pet-friendly? Yes, we are. All our house cleaning professionals feel comfortable being around furry companions.  All cleaning products used by Vapour Clean are completely safe for pets.

Q: Does someone have to be home while the cleaning is taking place? You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all. Our cleaning pros are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.

Q: Do you offer a satisfaction guarantee? Yes, a 24 hour satisfaction guarantee is included with every service that we offer. Read our full service terms and conditions here.

Q: What cleaning products do you use? We use EcoLogo certified cleaning products that are biodegradable, fragrance-free and made in Canada.

Q: Do you offer basic cleaning? No, our cleaning style goes beyond the basics. We provide only thorough, detailed cleaning—whether it’s for a move-in, initial deep cleaning, or recurring maintenance cleaning.

Q: How can I get a quote and book a cleaning? To get a quote and book, use our quoting tool on the online quote page. Fill in your location and home’s details and you will be able to book directly from that quote. We do recommend booking as far in advance as possible to secure the date you want. Should you need assistance, please call our office and leave a voicemail at 1-888-310-1232 or email us info@vapourclean.ca