FAQs

Here are some answers to our most frequently asked questions

Do you bring all your own supplies and equipment?

All cleaning products, tools and equipment are provided.

Every client gets there own set of new microfiber cloths so germs are not spread from home to home. All you have to do is wash them in hot soapy water (do not use fabric softener as this creates streaks) and set them out for us to reuse on your next scheduled clean.

Are your cleaners employees or are they third party contractors?

Our employees have stable employment and are working full time for our business with a fair livable wage. They are also fully insured, bonded, and covered by WSIB.

The staff who come into your home will have full training in health and safety, code of conduct, techniques, know the correct cleaning and disinfecting protocols, and the science behind it! You deserve more than just an individual that likes to clean homes for the satisfaction of doing so.

Where can I read your COVID-19 health and safety guidelines?

To  help ensure a healthy environment for you and our team members every time we visit your home, please read our new health and safety guidelines here.

I am sensitive to smells and/or have allergies. Do you have fragrance-free cleaning options?

Yes, absolutely! We actually only use professional cleaning products that are 100% non-toxic, plant-based and with zero volatile organic compounds meaning they do not pollute your indoor air. No added scents!

Is your cleaning service environmentally friendly?

We care about the environment and conserving it for future generations to enjoy. By choosing Vapour Clean you are helping keep waste material out of the landfills as we use no paper towels, and ensuring less pollution is dumped into our waterways as there are no toxic chemicals going down the drain. You are also helping save water as we only use a single litre of filtered water for up to three hours of cleaning!

What goes inside your vapour machine?

To ensure air-quality standards, we use demineralized water that is cleaner than the air itself inside our vapour machine. You can breathe easy, knowing substances that are safe enough to drink are being used to disinfect your home.

If I sign up for an on-going cleaning service, will I get assigned my own team/specialist?

Yes! At Vapour Clean, we actually match our knowledgeable staff to our much loved clients. That means you will be getting your own professional(s) that you can trust, knows your home, know your expectations and can deliver the same consistency every time. Maybe even become friends too! 🙂

Are you pet friendly?

Yes, all our staff are pre-screened to not be allergic or afraid of pets. Most of our current clients have one or two cats and dogs, and are able to clean without much disruption to their pets regular daily routine.

Do you offer a guarantee with your service?

We absolutely guarantee your 100% satisfaction. If you are dissatisfied with your cleaning, you are given a 24 hour period to contact us and have that particular area re-cleaned at no cost to you.

Do you have a Terms of Service Page?

You can read our updated terms of service for 2021 here

What areas do you service?

We currently service Guelph, Kitchener, Waterloo and surrounding areas. 

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