FAQs

Here are some answers to our most frequently asked questions

What are your rates?

The best way to determine the cost of cleaning your home is through a free in-home consultation.

By visiting you in your home, we are able to more accurately determine the amount of time required to clean your house, discuss specifics of what you want done, and take note of special requests. Your expectations are important to us and we want to start off our relationship with you the right way!

Our booking spots fill up fast, so we highly recommend contacting us 2-4 weeks prior for your desired date and time. Please fill out our get an estimate form at the bottom of the page.

Is your cleaning service environmentally friendly?

We care about the environment and conserving it for future generations to enjoy. By choosing Vapour Clean you are helping keep waste material out of the landfills as we use no paper towels, and ensuring less pollution is dumped into our waterways as there are no toxic chemicals going down the drain. You are also helping save water as we only use a single litre of filtered water for up to three hours of cleaning!

I am sensitive to smells and/or have allergies. Do you have fragrance-free cleaning options?

Yes, absolutely! We actually only use EcoLogo certified cleaning products that are 100% non-toxic, plant-based and with zero volatile organic compounds meaning they do not pollute your indoor air. No added scents!

What goes inside your vapour machine?

To ensure air-quality standards, we use demineralized water that is cleaner than the air itself inside our vapour machine. You can breathe easy, knowing substances that are safe enough to drink are being used to disinfect your home.

Do you bring all your own supplies and equipment?

All cleaning products, tools and equipment are provided.

Every client gets there own set of new microfiber cloths so germs are not spread from home to home. All you have to do is wash them in hot soapy water (do not use fabric softener as this creates streaks) and set them out for us to reuse on your next scheduled clean.

If I sign up for an on-going cleaning service, will I get assigned my own team/specialist?

Yes! At Vapour Clean, we actually match our knowledgeable staff to our much loved clients. That means you will be getting your own professional(s) that you can trust, knows your home, know your expectations and can deliver the same consistency every time. Maybe even become friends too! 🙂

Are your cleaners employees or are they third party contractors?

Our employees have stable employment and are working full time for our business with a fair livable wage. They are also fully insured, bonded, and covered by WSIB.

The staff who come into your home will have full training in health and safety, code of conduct, techniques, know the correct cleaning and disinfecting protocols, and the science behind it! You deserve more than just an individual that likes to clean homes for the satisfaction of doing so.

Are you pet friendly?

Yes, all our staff are pre-screened to not be allergic or afraid of pets. Most of our current clients have one or two cats and dogs, and are able to clean without much disruption to their pets regular daily routine.

Where can I read your COVID-19 health and safety guidelines?

To  help ensure a healthy environment for you and our team members every time we visit your home, please read our new health and safety guidelines here.

Do you offer a guarantee with your service?

We absolutely guarantee your 100% satisfaction. If you are dissatisfied with your cleaning, you are given a 24 hour period to contact us and have that particular area re-cleaned at no cost to you.

What are your hours of operation?

We are open Monday to Friday from 9 am to 6 pm. We are closed Saturday & Sundays.

What areas do you service?

We currently service Guelph and surrounding areas such as Fergus, Elora, West Montrose, Rockwood, Eden Mills, Acton, Aberfoyle, Morriston, Puslinch. New locations in Waterdown, Halton Hills, Milton, Burlington and Oakville, Ontario.

What forms of payment do you accept?

We accept Visa, Mastercard, Interac & E-transfers.  All payments + HST are due in full on your scheduled cleaning day upon received invoice.

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